Venad Petstore (“we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website (https://venadpetstore.com/) (the “Site”).
- Information We Collect:
We collect the following types of personal information:
Personal Information: Name, contact information (email address, phone numbers), postal address, billing address, shipping address, email address, payment information (processed securely by third-party payment processors), IP address, browsing history, purchase history, demographic information, device information (including browser type and operating system), and location data (if you choose to share it).
- How We Collect Information:
We collect information in the following ways:
Directly from you: When you create an account, place an order, contact customer support, or participate in surveys or promotions.
Automatically: Through cookies, web beacons, and other tracking technologies when you visit our Site. These technologies help us personalize your experience and understand how you use our Site.
From third parties: We may receive information from third-party analytics providers and marketing agencies.
- How We Use Information:
We use your personal information for the following purposes:
Order Fulfillment: To process and fulfill your orders, including shipping and delivery.
Customer Support: To provide customer service and respond to your inquiries.
Personalization: To personalize your experience on our Site, such as recommending products you may be interested in.
Marketing (with Consent): To send you marketing communications about our products and promotions, but only if you have given us your explicit consent to do so. You have the right to withdraw your consent at any time.
Website Improvement: To analyze website usage and improve the functionality and user experience of our Site.
Fraud Prevention: To detect and prevent fraudulent activities.
Legal Compliance: To comply with applicable laws and regulations.
- Sharing Information with Third Parties:
We may share your personal information with the following categories of third parties:
Payment Processors: To process your payments securely.
Shipping Companies: To deliver your orders.
Marketing Agencies: To assist us with marketing campaigns (only with your consent).
Analytics Providers: To analyze website traffic and user behavior.
Legal Authorities: To comply with legal obligations or respond to lawful requests.
We will never sell your personal information to third parties for their marketing purposes. If we transfer data outside of India, we will ensure that adequate safeguards are in place to protect your data.
- Data Security:
We take reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular data backups. However, no method of transmission over the internet or electronic storage is 100% secure.
- Data Retention:
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
- Your Rights:
You have the right to:
Access: Request access to the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information, subject to certain exceptions.
Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
Withdraw Consent: Withdraw your consent to marketing communications at any time.
To exercise these rights, please contact us at [email protected].
- Cookies and Tracking Technologies:
We use cookies and other tracking technologies to personalize your experience on our Site. You can control cookies through your browser settings.
- Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our Site and sending you an email notification.
- Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us at:
Venad Petstore
TC 46/2045, ADHARA BHAVAN BUILDING
CIT ROAD, KILLIPPALAM, KARAMANA P.O ,TRIVANDRUM, KERALA 695002.
Email: [email protected]
Phone 1: +91 8589900300
Phone 2: +91 9961200200